Privacy Policy

Last Updated: 7 August 2026

Your Privacy Matters to Us

HairCity respects your privacy and is committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how HairCity (“HairCity”, “we”, “us” or “our”) may collect, use, store, disclose and protect personal information when you visit our website, create an account, purchase or rent a wig, book a service, make a payment, contact us or otherwise interact with HairCity.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. About HairCity

HairCity is a Zimbabwe-based business providing premium human hair wigs for purchase and rental, together with related wig services.

Our services may include:

  • Retail wig sales
  • Wig rentals
  • Wig consultations
  • Wig installation
  • Wig styling
  • Wig washing
  • Wig revamp
  • Other related hair and wig services
  • Nationwide delivery
  • Customer support

This Privacy Policy applies to personal information collected through our website and other HairCity customer-service channels.

2. Information We May Collect

The personal information we collect depends on how you interact with HairCity.

We aim to collect only information reasonably necessary to provide our products, rentals, services and customer support or to operate and protect our business.

Identity & Contact Information

We may collect information such as:

  • Full name
  • Email address
  • Telephone or mobile number
  • Billing address
  • Delivery address
  • Account username
  • Other contact information you voluntarily provide

Order Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Order value
  • Order date
  • Delivery method
  • Billing information
  • Payment status
  • Order status
  • Discounts or promotions used
  • Returns, exchanges or refunds
  • Customer notes associated with the order

Rental Information

When you rent a wig, we may also process information such as:

  • Wig rented
  • Rental dates
  • Rental period
  • Rental fee
  • Security deposit
  • Deposit refund status
  • Return date
  • Rental extensions
  • Late returns
  • Condition assessments
  • Damage or loss charges
  • Other information necessary to administer the rental agreement

Service Booking Information

If you book a HairCity service, we may process information including:

  • Service requested
  • Appointment date
  • Wig information
  • Service preferences
  • Reference images you voluntarily provide
  • Service history
  • Payment information
  • Notes necessary to provide the requested service

Account Information

If you create an account on the HairCity website, we may store information associated with that account, including:

  • Name
  • Email address
  • Account credentials in protected form
  • Billing and delivery information
  • Order history
  • Rental history
  • Saved preferences where available

You are responsible for keeping your account credentials confidential.

3. Payment Information

HairCity offers payment methods that may include:

  • Local debit and credit cards
  • Supported international debit and credit cards
  • Local mobile money
  • Direct bank transfer

Online card and mobile money transactions may be processed through Paynow or another payment provider made available at checkout.

When you make an electronic payment, the payment provider may collect and process information necessary to authorize and complete the transaction.

HairCity does not normally need to receive or store your complete payment-card number, card PIN, mobile money PIN or online banking password.

For direct bank transfers, we may receive or retain information necessary to identify and reconcile your payment, such as:

  • Account holder or payer name
  • Bank
  • Transaction reference
  • Amount
  • Payment date
  • Proof of payment where supplied

Payment providers and financial institutions process information in accordance with their own privacy and security practices.

4. WhatsApp Communications

HairCity may use WhatsApp as a customer-service and consultation channel.

If you contact us through WhatsApp, we may receive information including:

  • Your mobile number
  • Profile information made available through the service
  • Messages you send us
  • Product enquiries
  • Order information
  • Rental enquiries
  • Appointment information
  • Photographs or reference images you voluntarily send
  • Other information you choose to provide

We may retain relevant communications where reasonably necessary to provide customer support, maintain business records, resolve disputes or manage an order, rental or service.

Your use of WhatsApp is also subject to the privacy practices of the provider of that service.

Please do not send confidential banking credentials, passwords, PINs or complete card details through WhatsApp.

5. Photographs & Reference Images

Customers may voluntarily send HairCity photographs or hairstyle reference images when requesting wig recommendations, consultations, styling, installation or other services.

We use these images primarily to understand the customer's request and provide the requested service or guidance.

Please only provide images you have the right to share.

HairCity will not use identifiable customer photographs for public advertising, social media, testimonials or promotional materials without appropriate permission where such permission is required.

6. Website & Device Information

When you visit the HairCity website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website or source
  • Date and time of visits
  • Website interactions
  • Session information
  • Cookie identifiers
  • Approximate location derived from technical information where applicable

This information may be used to operate, secure, analyse and improve the website.

7. Cookies & Similar Technologies

HairCity may use cookies and similar technologies to provide website functionality and understand how customers use our website.

These technologies may include:

  • Strictly necessary cookies
  • Functional cookies
  • Analytics cookies
  • Performance cookies
  • Marketing or advertising cookies

Cookies may support functions such as:

  • Shopping carts
  • Checkout
  • Customer accounts
  • Rental functionality
  • Website security
  • Remembering preferences
  • Analytics
  • Marketing measurement

For more detailed information, please review our Cookie Policy.

Where required, non-essential cookies will be subject to applicable consent choices.

8. How We Use Personal Information

HairCity may use personal information to:

  • Process retail orders
  • Administer wig rentals
  • Manage security deposits
  • Provide HairCity services
  • Arrange deliveries and collections
  • Process and verify payments
  • Provide customer support
  • Respond to enquiries
  • Provide wig consultations
  • Communicate order and rental updates
  • Manage customer accounts
  • Process returns, exchanges and refunds
  • Handle complaints and disputes
  • Prevent fraud and misuse
  • Maintain website security
  • Improve our website and customer experience
  • Maintain appropriate business and financial records
  • Send marketing communications where permitted
  • Comply with legal and regulatory obligations

We do not intend to use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

9. Order & Rental Communications

When you place an order or rental booking, HairCity may contact you regarding the transaction.

These communications may include:

  • Order confirmations
  • Payment information
  • Payment confirmations
  • Delivery updates
  • Collection information
  • Rental reminders
  • Rental return information
  • Deposit information
  • Refund information
  • Appointment reminders
  • Important changes affecting your order

These operational communications are different from optional promotional marketing because they may be necessary to fulfil your transaction or provide the service you requested.

10. Marketing Communications

Where permitted, HairCity may send information about:

  • New wigs
  • Rental collections
  • New services
  • Promotions
  • Special offers
  • HairCity news
  • Relevant customer information

Marketing may be sent through channels such as email, SMS or WhatsApp where appropriate.

Where consent is required, we will seek the appropriate permission.

You may request to stop receiving optional marketing communications.

Stopping promotional messages will not necessarily prevent us from sending communications required to manage an existing order, rental, service or customer account.

11. Who We May Share Information With

HairCity does not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business or provide your requested service.

These may include:

Payment Providers

Information necessary to process, verify or refund payments may be shared with payment processors, banks, mobile money providers and other financial institutions.

Delivery & Courier Providers

We may provide delivery partners with information such as:

  • Recipient name
  • Delivery address or location
  • Telephone number
  • Order information reasonably necessary for delivery

Website & Technology Providers

We may use third-party services to provide:

  • Website hosting
  • E-commerce functionality
  • Rental functionality
  • Security
  • Analytics
  • Email delivery
  • Data storage
  • Customer support
  • Other technical services

Professional Advisers

Where necessary, information may be shared with professional advisers such as accountants, auditors, legal advisers or insurers.

Authorities

We may disclose information where reasonably required to:

  • Comply with applicable law
  • Respond to lawful requests
  • Protect HairCity's legal rights
  • Prevent or investigate fraud
  • Protect customers or other persons
  • Enforce applicable agreements

Service providers should receive only information reasonably necessary for the services they perform.

12. Paynow

HairCity may use Paynow to process supported online card and mobile money payments.

When you choose a Paynow-supported payment method, certain transaction and payment information may be processed through Paynow's systems.

Paynow's handling of information is subject to its own applicable privacy practices and terms.

HairCity recommends reviewing the privacy information provided by payment providers where you would like further information about their processing practices.

13. WooCommerce & Website Functionality

HairCity operates an e-commerce website using technologies that may include WordPress, WooCommerce and related extensions.

These systems may process information necessary to:

  • Display products
  • Maintain shopping carts
  • Process checkout
  • Create orders
  • Maintain customer accounts
  • Manage inventory
  • Administer rentals
  • Send transactional communications
  • Manage payments and refunds
  • Maintain website security

Additional plugins or service providers may process information where required to provide particular website functionality.

14. Delivery Information

To deliver your order, HairCity may provide an appropriate courier or delivery partner with the information required to complete delivery.

This may include your:

  • Name
  • Telephone number
  • Delivery address
  • Delivery instructions
  • Relevant order information

Delivery providers may process this information according to their own privacy practices and legal obligations.

15. Rental Security & Loss Prevention

Because HairCity rents valuable human hair wigs, we may process information reasonably necessary to protect our rental inventory and enforce rental agreements.

This may include information relating to:

  • Customer identity
  • Contact details
  • Rental history
  • Payment status
  • Security deposits
  • Wig condition
  • Late returns
  • Missing items
  • Damage
  • Loss
  • Outstanding charges
  • Disputes

Such information may be used to manage the rental relationship, protect HairCity property, prevent misuse and resolve disputes.

16. Fraud Prevention & Security

HairCity may use reasonable measures to identify suspicious transactions and protect customers, our website and our business.

Where appropriate, we may review information associated with:

  • Orders
  • Payments
  • Customer accounts
  • Rental bookings
  • Delivery details
  • Transaction patterns
  • Security events

Orders, rentals or transactions may be delayed, declined or subject to additional verification where legitimate security concerns arise.

17. How Long We Keep Your Information

HairCity retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, contractual or legal purposes.

Different information may have different retention periods.

For example, we may retain certain:

  • Order records
  • Rental records
  • Payment records
  • Tax and accounting records
  • Customer-service communications
  • Refund records
  • Dispute records

for longer periods where reasonably necessary for recordkeeping or legal compliance.

Information that is no longer reasonably required should be securely deleted, anonymized or otherwise appropriately disposed of where practicable.

18. How We Protect Your Information

HairCity takes reasonable administrative, organizational and technical measures intended to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Measures may include appropriate access controls, website security tools, secure payment providers, software updates and restricted access to customer information.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their information, including using secure passwords and keeping account credentials confidential.

19. Your Customer Account

If you create a HairCity customer account, you are responsible for maintaining the confidentiality of your login credentials.

Please notify HairCity if you believe your account has been accessed or used without authorization.

Do not share your password with others.

20. Your Privacy Choices & Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information.

These may include the ability to request:

  • Access to certain personal information we hold about you
  • Correction of inaccurate information
  • Updating of incomplete information
  • Deletion of information where appropriate
  • Objection to or restriction of certain processing
  • Withdrawal of consent where processing relies on consent
  • Opt-out from certain marketing communications

Some rights may be subject to legal exceptions.

For example, HairCity may need to retain certain transaction, accounting, rental or dispute records even after a deletion request.

To make a privacy-related request, contact HairCity using the details provided below.

21. Children's Privacy

HairCity's online purchasing and rental services are intended to be used by persons who are legally capable of entering into the applicable transaction or by an authorized parent or guardian where appropriate.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe that personal information relating to a child has been provided to HairCity improperly, please contact us.

22. External Links

The HairCity website may contain links to third-party websites or services.

Once you leave the HairCity website, the privacy practices of the third-party website or service apply.

HairCity is not responsible for the privacy practices, security or content of independent third-party websites.

We encourage you to review their privacy information before providing personal information.

23. International Processing

Some technology, payment, hosting, analytics or other service providers used by HairCity may process or store information outside Zimbabwe.

Where personal information is transferred or processed internationally, we aim to use service providers and arrangements appropriate to the nature of the information and applicable legal requirements.

24. Changes to This Privacy Policy

HairCity may update this Privacy Policy periodically to reflect:

  • Changes to our services
  • New website functionality
  • New payment methods
  • Changes to our rental operations
  • New technology providers
  • Changes in business practices
  • Changes in applicable legal requirements

When the policy is updated, the Last Updated date at the top of this page will be revised.

We encourage customers to review this page periodically.

25. Other HairCity Policies

This Privacy Policy should be read together with other applicable HairCity policies and terms, including our:

  • Cookie Policy
  • Terms & Conditions
  • Delivery Information
  • Returns & Refunds Policy
  • Deposits Policy
  • Wig Rental Terms & Conditions
  • Payment Information
  • Any other terms applicable to a particular product or service

Where appropriate, these documents provide additional information about how particular HairCity transactions are managed.

26. Contact HairCity About Your Privacy

If you have questions about this Privacy Policy, believe information we hold about you is incorrect, or would like to make a privacy-related request, please contact us.

HairCity
Zimbabwe

Email: [Insert HairCity privacy/customer support email]

WhatsApp: [Insert HairCity WhatsApp number]

When making a privacy request, we may need to verify your identity before providing, changing or deleting personal information.

Please do not send passwords, PINs, complete card information or other confidential banking credentials through email or WhatsApp.

Our Commitment to Your Privacy

When you shop, rent or book a service with HairCity, you trust us with information necessary to serve you.

We take that responsibility seriously.

Our aim is to collect only what we reasonably need, use it for legitimate purposes, protect it appropriately and be transparent about how it supports your HairCity experience.

HairCity
Premium Human Hair. Beautifully You.

This Privacy Policy provides general information about HairCity's privacy practices. Specific third-party services, payment providers and website technologies may also operate under their own privacy policies and terms.