Cookie Policy

Last updated: 7 August 2026

This Cookie Policy explains how HairCity (“HairCity”, “we”, “us” or “our”) uses cookies and similar technologies when you visit or use our website (the “Website”).

This policy should be read together with our Privacy Policy, which explains how we collect, use, store and protect personal information.

1. What Are Cookies?

Cookies are small text files that websites place on your computer, smartphone, tablet or other device when you visit them.

Cookies allow websites to remember information about your visit and can help provide essential website functionality, remember your preferences, improve performance, understand how visitors use the Website, and provide more relevant content or advertising where applicable.

We may also use similar technologies, such as pixels, tags, local storage and other identifiers. References to “cookies” in this policy include these similar technologies where appropriate.

2. How HairCity Uses Cookies

HairCity uses cookies to help provide a secure, reliable and convenient online shopping and wig rental experience.

Depending on the services and features available on our Website, cookies may be used to:

  • Keep the Website functioning correctly and securely.
  • Maintain your shopping cart and checkout session.
  • Remember preferences and selections.
  • Support account login and authentication.
  • Enable purchasing and rental functionality.
  • Process or support secure payments.
  • Understand how visitors interact with the Website.
  • Measure Website performance and improve usability.
  • Remember cookie and privacy choices.
  • Support customer-service and communication features.
  • Measure the effectiveness of marketing campaigns.
  • Personalise content or advertising where permitted.

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for essential Website functions and cannot normally be disabled through our cookie preference controls.

They may be used for functions such as shopping carts, checkout, account authentication, security, payment processing, rental functionality and remembering your privacy choices.

Because these cookies are necessary to provide services requested through the Website, consent may not be required for them where applicable law permits.

Functional Cookies

Functional cookies enable additional features and allow the Website to remember choices you make.

For example, they may remember certain preferences or provide enhanced customer-service functionality.

If these cookies are disabled, some Website features may not function as intended.

Analytics and Performance Cookies

These cookies help us understand how visitors use HairCity, such as which pages are visited, how customers navigate the Website and whether technical problems occur.

The information helps us measure and improve the performance, usability and customer experience of the Website.

Where required, these cookies will only be activated after you provide consent.

Advertising and Marketing Cookies

We may use marketing cookies to understand the effectiveness of our advertising, measure campaigns and, where applicable, show advertisements that are more relevant to you.

These cookies may be placed by HairCity or by advertising and social-media service providers that we use.

Where required by applicable law, these cookies will only be activated with your consent.

4. First-Party and Third-Party Cookies

Some cookies are placed directly by HairCity and are known as first-party cookies.

Other cookies may be provided by third parties whose technologies or services are integrated into our Website. These are known as third-party cookies.

Depending on the services HairCity uses, third parties may include providers of:

  • Website analytics;
  • payment processing;
  • advertising and marketing;
  • social-media functionality;
  • customer support and communication;
  • fraud prevention and security;
  • embedded content; and
  • other e-commerce services.

Third-party providers may process information according to their own privacy and cookie policies. HairCity does not control the operation of cookies placed independently by third parties.

5. WooCommerce and Shopping Cookies

HairCity operates an e-commerce website and may use WooCommerce and related technologies to provide shopping functionality.

Necessary cookies may therefore be used to remember the contents of your shopping cart, determine when cart contents change, maintain checkout sessions and support account and order functionality.

Without certain necessary cookies, some shopping features may not operate correctly.

6. Rental Functionality

Where you use HairCity's wig rental services, cookies or similar technologies may be required to support rental-related Website functionality.

This may include maintaining your selections, booking information, rental dates or other information necessary to complete the rental process.

7. Payment Services

When you make a payment through HairCity, our payment service providers may use cookies or similar technologies for purposes such as processing transactions, authentication, security and fraud prevention.

HairCity does not use cookies to store your complete payment-card details.

The processing of payment information may also be subject to the privacy and cookie policies of the relevant payment provider.

8. Analytics

HairCity may use analytics services to understand Website traffic and customer behaviour.

Analytics information may include information such as pages visited, approximate location, device and browser information, referral source, interactions with Website features and the duration of visits.

We use this information to understand Website performance and improve our products, services and customer experience.

Where consent is legally required for analytics cookies, these technologies will not be activated until the appropriate consent has been obtained.

9. Social Media and Communication Services

Our Website may contain links, buttons, widgets or other integrations relating to communication or social-media services, including services such as WhatsApp.

When you interact with these services, the relevant provider may receive information about your interaction in accordance with its own privacy practices.

Simply displaying a link to an external service does not necessarily mean that HairCity places that provider's cookies on your device.

10. How Long Do Cookies Remain on Your Device?

Cookies may be either session cookies or persistent cookies.

Session cookies normally expire when you close your browser.

Persistent cookies remain on your device for a specified period or until you delete them.

The retention period varies depending on the purpose of the cookie and the service that provides it. We aim to retain cookies only for as long as reasonably necessary for their intended purpose.

11. Managing Your Cookie Preferences

Where available, you can manage non-essential cookies through the cookie preference controls provided on the HairCity Website.

You may be able to:

  • Accept all optional cookies.
  • Reject non-essential cookies.
  • Select which categories of optional cookies you wish to allow.
  • Change your choices later.

Strictly necessary cookies cannot normally be disabled through these controls because they are required for essential Website functionality.

You can also manage or delete cookies using your web browser settings. Please note that blocking certain cookies may affect the functionality or performance of the Website.

12. Your Consent

Where applicable law requires consent, HairCity will request your permission before placing non-essential cookies on your device.

You may withdraw or change your consent at any time through the cookie preference controls available on the Website.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

13. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our Website, technologies, services, legal requirements or business practices.

When we make material changes, we will update the “Last updated” date shown at the top of this policy.

We encourage you to review this Cookie Policy periodically.

14. Contact HairCity

If you have questions about this Cookie Policy, our use of cookies or your privacy choices, please contact us:

HairCity
Zimbabwe
Email: [insert customer support/privacy email address]
WhatsApp: [insert HairCity WhatsApp number]

For further information about how HairCity handles personal information, please see our Privacy Policy.