HairCity is a premium human hair wig destination offering carefully selected wigs for both purchase and rental. Our goal is to make it easier to find beautiful, high-quality wigs for everyday wear, work, special occasions and important life moments.

Yes. HairCity offers both retail wigs to buy and own and a separate selection of rental wigs that can be booked for an agreed rental period.

HairCity combines premium human hair, carefully selected collections, flexible buy-or-rent options, expert customer support and convenient nationwide service. We aim to make choosing, buying and renting wigs simple, transparent and enjoyable.

HairCity serves customers in Zimbabwe and offers delivery options to customers across the country. Available delivery and collection arrangements may vary depending on location and order type.

You can contact HairCity through our available customer support channels, including WhatsApp Support. For questions about an existing order, please have your order or booking number available.

Our human hair collections are made from 100% human hair. Individual product pages provide the relevant specifications for each wig, including hair type, texture, length, density, lace construction and other important attributes where applicable.

Yes. Selected HairCity wigs are made from virgin human hair. Where applicable, this will be clearly stated in the product title, product description or product specifications.

Human hair refers broadly to wigs made from real human hair. Virgin human hair generally refers to hair that has not previously undergone significant chemical processing such as permanent colouring or relaxing. Product specifications should always be checked because processing and quality can vary between products.

HairCity may offer wigs described using commonly recognised hair-origin categories such as Brazilian, Indian, Peruvian and other supplier-defined origins. Available origins depend on the current collection.

Depending on stock and collection, HairCity may offer textures such as Straight, Yaki Straight, Body Wave, Deep Wave, Water Wave, Loose Wave, Curly and other popular textures.

HairCity may offer short, medium and long wigs ranging from pixie and bob styles to longer lengths. Available lengths vary by product.

Available densities may include options such as 150%, 180%, 200% and other densities depending on the wig. Density describes the overall fullness of a wig rather than its length.

Depending on the product, HairCity may offer lace types such as HD Lace, Transparent Lace and Swiss Lace. The exact lace specification will be shown on the relevant product page where applicable.

Available lace sizes may include 2×6, 4×4, 5×5, 6×6, 7×7, 13×4 and 13×6, depending on the product.

Lace construction describes how lace is incorporated into the wig cap. Common constructions include Lace Closure, Lace Front, 360 Lace and Full Lace.

A lace closure typically provides a smaller lace area concentrated around the top or front section of the wig. A lace front usually provides a wider lace area across the front hairline, giving greater flexibility in styling and parting.

A full lace wig is constructed with lace covering most or all of the cap rather than only a front or closure section. This generally allows greater styling flexibility.

A glueless wig is designed to be worn securely without requiring adhesive. Depending on the design, it may use adjustable straps, elastic bands, combs or other securing features.

Wear & Go generally describes a wig designed for quick and convenient use with little or no additional preparation. Many Wear & Go wigs are glueless, although the two terms are not always identical.

Many human hair wigs can be heat styled, subject to the product specifications and proper care. Always use suitable heat-protection products and avoid excessive heat, which can shorten the lifespan of the hair.

Some purchased human hair wigs may be suitable for colouring, but results depend on the hair type, previous processing and colour desired. We recommend obtaining professional advice before chemically treating any wig.

No. Rental wigs must not be permanently coloured, bleached, chemically treated or otherwise altered unless HairCity has given specific prior approval.

Your choice may depend on your preferred style, length, texture, colour, lace construction, density, budget, lifestyle and occasion. If you are unsure, contact HairCity WhatsApp Support for guidance.

Yes. Our team can help you compare available options based on your preferences, budget and intended use.

Many beginners prefer glueless or Wear & Go styles because they generally require less installation and preparation. The best option will depend on your comfort level and desired look.

Everyday wigs should generally balance comfort, durability, ease of maintenance and natural appearance. Shorter styles, glueless wigs and versatile closure or lace-front constructions are popular choices.

The ideal wig depends on the event, outfit, desired style and level of formality. HairCity offers options suitable for weddings, graduations, birthdays, photoshoots, holidays, corporate events and other occasions.

Browse the HairCity retail collection, select your preferred wig and available options, add the product to your cart and complete checkout using the available payment and delivery methods.

Yes. A retail wig purchased in full becomes yours, subject to HairCity’s applicable Terms & Conditions and Returns & Refunds Policy.

Reservation or part-payment options may be available for selected products or arrangements. Where offered, the applicable terms will be communicated before confirmation.

Some styles may be available in both retail and rental collections, but availability can differ. Check the relevant product page or contact HairCity for assistance.

Selected products may become available again or may be obtainable through special order. Contact HairCity for availability information.

Select an available rental wig, choose the applicable rental dates or rental period, complete the required booking details and make the necessary rental and deposit payments. The wig must then be returned by the agreed return date and in accordance with HairCity’s rental conditions.

Wig rental is ideal for customers who want access to a premium hairstyle for a specific occasion without purchasing the wig outright.

Rental wigs may be suitable for weddings, graduations, birthdays, photoshoots, holidays, corporate events, date nights, celebrations and many other occasions.

Available rental periods depend on the rental product and booking options shown at the time of reservation.

An extension may be possible if the wig has not already been reserved by another customer. Extensions must be requested and approved before the original return date, and additional charges may apply.

No. Keeping a rental wig beyond the agreed return date without approval may result in late fees or other charges under HairCity’s rental terms.

Yes, where future dates are available. Booking early is strongly recommended for weddings, graduations and other important events.

The customer who books the rental remains responsible for the wig throughout the rental period. Any use of the wig must comply with HairCity’s rental conditions.

No unauthorized cutting or permanent alteration should be made to a rental wig. Rental wigs are prepared for use before dispatch or collection where applicable.

Permanent alterations are generally not permitted without prior approval from HairCity. If you are unsure whether a styling method is acceptable, contact us before making changes.

Use of adhesive should only be in accordance with the wig’s construction and HairCity’s rental care instructions. Excessive adhesive or improper removal that damages the lace may result in charges.

Yes. HairCity rental wigs are professionally cleaned, sanitized, prepared and inspected between rentals according to our rental-care procedures.

Rental wigs are maintained and prepared before each booking. As reusable rental products, they may have been worn previously, but they are assessed and prepared before being issued to another customer.

Damage beyond reasonable wear may result in deductions from the security deposit or additional charges depending on the extent of the damage and applicable rental terms.

If a rental wig is lost or not returned, the customer may be responsible for the applicable replacement value and other charges under HairCity’s rental agreement.

Late returns may incur additional charges because delayed returns can affect subsequent bookings. Contact HairCity immediately if you believe you may be unable to return your wig on time.

A refundable security deposit helps protect HairCity’s rental collection against loss, significant damage, unauthorized alterations and other costs beyond normal wear.

No. The rental fee is the cost of using the wig for the agreed rental period. The security deposit is held separately as security and may be refundable after the wig is returned and assessed.

Yes, subject to the applicable rental conditions. The deposit is normally refundable once the wig and all supplied items have been returned on time and in acceptable condition, with no outstanding charges.

Deductions may apply for matters such as damage beyond reasonable wear, unauthorized alterations, missing items, late return charges, excessive contamination, loss or failure to return the wig.

Approved deposit refunds are processed after the returned wig has been inspected. Processing time may depend on the payment method used and other administrative factors.

A security deposit protects a rental item and may be refundable after satisfactory return. A booking deposit or reservation payment is generally an advance payment used to secure an order or booking and may form part of the total amount payable.

Select your product, choose the available options, add it to your cart and proceed through checkout. Follow the payment and delivery instructions shown during the order process.

Once an order is successfully placed, you should receive the relevant order confirmation through the communication method provided during checkout.

Available payment methods will be displayed during checkout or communicated during the booking process. Options may vary depending on the type of transaction.

HairCity uses appropriate payment and e-commerce services to support secure transactions. Payment providers may also apply their own security and verification measures.

Cash-on-delivery availability, where offered, may depend on location, order value, product type and HairCity’s current payment arrangements. Please check the options available at checkout or contact HairCity.

Part-payment or reservation arrangements may be available for selected transactions. Where applicable, the required amounts and payment deadlines will be communicated before confirmation.

Yes. Product prices, rental rates, promotions and delivery charges may change from time to time. The price applicable to your confirmed order will be the price agreed or displayed at the time of purchase or booking, subject to applicable terms.

Yes. HairCity offers delivery options to customers across Zimbabwe, subject to courier availability and the delivery arrangements applicable to your location.

Delivery time varies according to location, product availability, order processing requirements and courier schedules. Any estimated timeframe should be treated as a guide unless HairCity has specifically guaranteed otherwise.

Processing time is the period required to prepare your order before dispatch. Delivery time is the period between dispatch and arrival at your destination.

Delivery charges depend on your location, delivery method and other relevant factors. Applicable charges will normally be shown during checkout or communicated before confirmation.

Collection may be available for selected orders or locations. Where available, HairCity will provide collection instructions once your order is ready.

Where tracking is available, HairCity or the delivery provider may provide tracking information after dispatch.

Order or reserve as early as possible and advise HairCity of the date you require the wig. This is particularly important for rental wigs and orders intended for weddings, graduations or other time-sensitive events.

Delivery delays can occasionally occur because of courier issues, weather, transport disruptions, public holidays or other circumstances outside HairCity’s reasonable control. Contact us if you have concerns about an order in transit.

Contact HairCity as quickly as possible. If the order has not yet been dispatched, we may be able to update the details. Additional charges may apply where redirection or redelivery becomes necessary.

Take photographs of the packaging where reasonably possible, inspect the contents and contact HairCity promptly if the product appears damaged or incomplete.

Returns are subject to HairCity’s Returns & Refunds Policy and the condition of the product. Because wigs are personal-use products, eligibility may depend on factors such as whether the wig has been worn, altered, cut, washed, styled or otherwise changed.

Eligible exchanges may be possible in accordance with HairCity’s applicable return and exchange conditions.

Cutting lace is generally considered an alteration and may affect return eligibility. Customers should fully inspect a purchased wig before cutting the lace or making any permanent changes.

Return eligibility may be affected once a wig has been worn. Please review HairCity’s Returns & Refunds Policy before using or altering the wig.

Contact HairCity promptly before wearing or altering the product. We will review the order and assist with the appropriate resolution.

Contact HairCity as soon as possible, preferably before wearing, cutting, colouring, washing or modifying the wig. Photographs or other information may be requested to help assess the issue.

Refund processing times may vary depending on the type of refund, payment method and financial service provider involved.

Your rental wig must be returned by the agreed return date specified in your booking.

Follow the return instructions provided with your booking or communicated by HairCity. The wig and all accompanying rental items should be returned as instructed.

Unless HairCity specifically instructs otherwise, customers should not carry out professional cleaning or chemical treatment before return. Follow the care and return instructions supplied with your rental.

You must return the wig together with any accessories, packaging or other items specifically supplied as part of the rental and identified as returnable.

HairCity will inspect the wig and accompanying items. If everything is returned in acceptable condition and there are no outstanding charges, the applicable security deposit refund can then be processed.

Use gentle hair-care products suitable for human hair, detangle carefully, avoid unnecessary heat and harsh chemicals, and store the wig properly when it is not being worn.

Washing frequency depends on how often the wig is worn, styling products used and environmental conditions. Over-washing can reduce the lifespan of the hair, so wash only when necessary.

Sleeping in a wig can increase friction, tangling and wear. Removing the wig before sleeping is generally preferable where practical.

Swimming can expose hair to chlorine, salt water and tangling. It is generally not recommended unless the wig is specifically managed for that use.

Store your wig in a clean, dry place away from excessive heat and direct sunlight. A wig stand, mannequin head or suitable storage container can help preserve its shape and reduce tangling.

Lifespan depends on hair quality, frequency of wear, styling, chemical processing, maintenance and storage. Proper care can significantly extend the useful life of a human hair wig.

A wig may be temporarily unavailable because current stock has sold or been allocated to another order. Rental wigs may also be unavailable because they are booked for the dates selected.

Yes. A rental wig may become available again after the current booking period, return, inspection and preparation process.

Where availability notifications or waiting-list functionality is offered, you may be able to request an alert. You can also contact HairCity to ask about future availability.

We aim to represent our products accurately. However, slight differences in appearance may occur because of styling, lighting, screens, hair movement and natural variations in human hair.

HairCity may offer promotional prices, rental deals, discount codes or other special offers from time to time.

Unless a promotion specifically states otherwise, promotional codes generally cannot be combined.

Some promotions may apply to retail wigs, rental wigs or selected products only. The terms of each promotion will indicate what is included.

Security deposits are normally separate from promotional rental pricing and are generally not treated as a discounted rental charge unless specifically stated.

Account requirements depend on the checkout options available on the Website. Where guest checkout is offered, you may be able to purchase without creating an account.

An account may make it easier to view order details, save information for future orders and access other account-related features made available by HairCity.

Use the password-reset option on the login page and follow the instructions provided.

Your order number is normally included in your order confirmation and may also be available in your customer account where account functionality is enabled.

HairCity processes personal information for purposes such as processing orders, managing rentals, providing customer service, completing deliveries, preventing fraud and improving our services. Please review our Privacy Policy for more information.

Yes. HairCity may use necessary, functional, analytics and marketing cookies or similar technologies. Please review our Cookie Policy for full information and available preference controls.

Payment information is generally processed through the relevant payment service provider. HairCity does not normally need to store your complete payment-card details.

Yes. HairCity WhatsApp Support can assist with product questions, choosing a wig, rental enquiries, delivery questions and existing orders.

Yes. Where appropriate, you may send reference images through WhatsApp to help our team understand the type of look you are trying to achieve.

Yes. Tell us your preferred budget, style, length and intended use, and we can help identify suitable options from the available collection.

Yes. Buying may make more sense for frequent or long-term use, while renting can be ideal for a specific occasion or when you want access to a premium look without purchasing it outright.